FAQ
1.Manufacturer or trading company? Where is the company located?
We are a professional global supplier of elevator and escalator spare parts, with a stable supply chain and extensive industry resources.Our company is located in Xi'an, Shaanxi Province, China.
2.How many people are there in the company? What is the turnover of your company?
We have over 280 employees and a well-established operational and service system.
3.What parts can the company supply?
We supply a full range of elevator and escalator spare parts, including PCB boards, door systems, encoders, inverters, push buttons, light curtains, and more. We also provide parts for multiple brands, with guaranteed authentic sources and reliable quality.
4.How long have you been involved in this market?
We have more than 20 years of experience in the elevator industry.
5.Where are the main markets?
Our business covers the global market, and our products have been exported to many countries and regions worldwide.
6.Do you have your warehouse?
Yes, we have our own warehouses in Xi’an and Suzhou, with over 5,000 types of elevator spare parts in stock, ensuring fast delivery.
7.Can we offer quotations for the products not shown on the website?
Yes, we can provide quotations for products not listed on our website.
8.Does the product itself support OEM customization?
Some products support OEM customization.
9.What's the min quantity?
Most products support a minimum order of 1 piece.
10.Can you provide a product catalog?
Yes, please contact us to get our full product catalog.
11.Mass production time and delivery time.
Production and delivery time vary depending on the product. Please contact us for specific details. For standard products, the shortest lead time is 3–5 working days.
12.About the terms and conditions of payment.
We support multiple payment methods: T/T, L/C, VISA, Mastercard, E-checking, and PayPal.
13.Product after-sales service scope and service period
We provide warranty service, including installation guidance and remote technical support during installation.
14.Can you provide technical support for product selection and troubleshooting?
Yes, our professional technical team can assist with model matching, product selection, and troubleshooting.
15.Can you supply discontinued or hard-to-find parts?
Yes, we can supply discontinued or hard-to-find parts, or provide alternative solutions based on your requirements.
